Money vs. Culture
New York Times I am a Greg Smith , late of Goldman Sachs, fan. Bloomberg gave their counter argument today " Apparently, when Greg Smith arrived at Goldman Sachs Group Inc. (GS) almost 12 years ago, the legendary investment firm was something like the Make-A-Wish Foundation -- existing only to bring light and peace and happiness to the world." Sure, everyone needs to make money. But I think there were two important points Smith was trying to get across: 1. To make money you must have happy customers who keep coming back. This is a cultural choice that companies make. I wrote a blog a while back when IBM turned 100 . The killer quote was: "I believe that if an organization is to meet the challenges of a changing world, it must be prepared to change everything about itself, except its beliefs." - Thomas Watson, Jr. His point to the Goldman Board was that the culture needed to be redirected back to the basics ...